Privacy Policy

Effective Date: 1st July 2026

1. Introduction

Leah Colman ("we", "our", "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, use our services, attend workshops or events, or otherwise interact with us.

We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

Depending on how you interact with us, we may collect:

Your name
Email address
Phone number
Postal address
Information submitted through contact forms
Appointment or booking details
Information you voluntarily provide during enquiries or consultations
Payment information (processed securely by third-party providers—we do not store your credit card details)
Newsletter subscription preferences
Any other information you choose to provide.

3. Sensitive Information

Where appropriate and with your consent, we may collect sensitive information relevant to the services we provide, such as information relating to your wellbeing or personal circumstances.

Sensitive information will only be collected where it is reasonably necessary and handled in accordance with Australian privacy laws.

4. How We Collect Information

We collect information:

when you complete forms on our website
when you contact us by email or telephone
when you make a booking
when you subscribe to our newsletter
during consultations, coaching sessions or workshops
through cookies and website analytics technologies.

5. Why We Collect Your Information

We collect your information to:

respond to enquiries
provide coaching, mentoring or related services
process bookings and payments
communicate with you about appointments or events
send newsletters or marketing communications (where you have opted in)
improve our website and services
comply with legal obligations.

6. Marketing Communications

If you subscribe to our mailing list, we may occasionally send information about:

upcoming events
workshops
services
resources
newsletters
special offers.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Cookies, Analytics and Google reCAPTCHA

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and enhance the security of our website.

We may use services including:

Google Analytics
Google reCAPTCHA
Meta (Facebook) Pixel (if applicable)
Other website analytics and security tools.

Google reCAPTCHA

To help protect our website from spam, automated abuse and malicious activity, we use Google reCAPTCHA on certain forms.

Google reCAPTCHA analyses information such as your IP address, browser characteristics, mouse movements, time spent on the page and other technical data to determine whether a visitor is a human user. This information is collected directly by Google and is subject to Google's Privacy Policy and Terms of Service.

By using forms protected by Google reCAPTCHA, you acknowledge that this information may be processed by Google for security purposes.

You can learn more by visiting Google's Privacy Policy and Terms of Service.

8. Third-Party Services

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing personal information.

9. Online Bookings

Appointments and bookings made through our website are managed using the Setmore Booking System.

When you make a booking, Setmore may collect personal information including your name, email address, phone number and appointment details. This information is used solely for the purpose of scheduling, managing and communicating about your appointment.

Your information is handled in accordance with Setmore's Privacy Policy. We encourage you to review their privacy practices before making a booking.

10. Payments

Where payment is required for our services, payments may be securely processed through Stripe.

When making a payment, your payment information (including credit or debit card details) is collected directly by Stripe using secure encryption. We do not receive or store your full payment card details.

Stripe may collect personal information necessary to process your payment and comply with legal and regulatory obligations. The handling of your payment information is governed by Stripe's Privacy Policy.

11. Testimonials and Client Reviews

With your consent, we may publish testimonials, reviews or feedback you provide regarding our services.

Testimonials may include your first name, initials, business name, profession or general location where you have agreed to this information being published.

You may request that your testimonial be amended or removed at any time by contacting us using the details provided in this Privacy Policy. We will respond to your request within a reasonable timeframe.

We will not publish sensitive personal information or identifying information without your express consent.

12. Disclosure of Personal Information

We do not sell, rent or trade your personal information.

We may disclose your personal information to trusted third-party service providers where reasonably necessary to operate our business and provide our services. These providers may include:

Website hosting providers
Information technology support providers
Setmore (appointment scheduling)
Stripe (payment processing)
Email marketing providers
Professional advisers, including accountants and legal advisers
Government authorities where required by law.

These service providers are only provided with the information necessary to perform their services and are required to handle personal information appropriately.

13. Overseas Disclosure

Some of the third-party service providers we use, including Google, Setmore and Stripe, may store or process personal information on servers located outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that these providers maintain privacy protections that are comparable to those required under the Australian Privacy Principles.

14. Retention of Information

We retain personal information only for as long as necessary to:

provide our services
comply with legal obligations
resolve disputes
maintain business records.

When information is no longer required, it will be securely deleted or de-identified.

15. Children's Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under 16 years of age without appropriate parental or guardian consent.

16. Your Rights

You have the right to:

request access to your personal information
request correction of inaccurate information
withdraw consent where applicable
unsubscribe from marketing communications at any time.

17. Complaints

If you believe we have breached your privacy, please contact us first so we can investigate.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated effective date.

19. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Leah Colman

Email: hello@leahcolman.com.au

Phone: 0403 009 649

Website: https://leahcolman.com.au